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Service Coordinator

1 month ago

Lake Worth, Florida, United States Florida Window & Door Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Florida Window & Door. In this role, you will be responsible for coordinating service resources, dispatching team members, and scheduling personnel and equipment to meet project needs.

Key Responsibilities
  • Coordinate service resources and dispatch team members to project sites
  • Schedule personnel, materials, sub-contractors, and equipment based on project requirements and availability
  • Interact and communicate with office and field personnel to assign and dispatch service projects
  • Coordinate operations with warehousing and parts departments as necessary
  • Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests
  • Generate work orders and review project paperwork
Requirements
  • High School Diploma or equivalent required
  • Excellent customer service skills, with the ability to effectively communicate on the phone
  • Organized with the ability to multitask and prioritize daily interruptions
  • Detailed oriented and comfortable working in a fast-paced environment
  • Knowledge of Microsoft Office, including Word, Excel, and Outlook
Benefits
  • Healthcare plan (medical, dental, and vision)
  • Paid time off (vacation, sick, and public holidays)
  • Retirement plan (401k, IRA)