Technical Support Specialist
2 weeks ago
Town of Milford, NH
Position: IT Assistant
The Town of Milford, NH is on the lookout for a dedicated IT Assistant to undertake critical responsibilities related to the management and upkeep of the Town's computer networking framework. We seek an individual with outstanding customer service capabilities to contribute positively to our organization.
The IT Assistant will work under the direct supervision of the IT Director. The ideal candidate will possess the confidence to provide recommendations as troubleshooting situations arise, while also being able to follow directions and collaborate effectively with the IT Director. Once familiarized with our systems, this individual will be expected to operate with a degree of independence. The role encompasses network support, addressing all hardware, software, and associated technologies in the daily operations across all Town Departments. The Assistant will have the opportunity to investigate, propose, and implement innovative technologies aimed at enhancing and optimizing the Town's IT infrastructure and security.
We are in search of a candidate with a minimum of 3-5 years of experience in an IT Assistant role or a comparable position. The candidate should be able to showcase their expertise, possess strong communication and documentation skills, and have progressive experience with Microsoft Windows and Server in a VMware vSphere environment.
Key Responsibilities:
- Upgrade and deploy PCs and servers.
- Install, upgrade, and provide support for network switches, firewalls, and cabling.
- Train end-users on PC operations and Microsoft Office applications.
- Troubleshoot issues related to network systems, Windows/Server systems, desktop PCs, and mobile devices.
- Provide basic support and troubleshooting for printers, copiers, scanners, fax machines, VOIP phone systems, door/camera security systems, and cloud-based timekeeping solutions.
This position is classified as exempt within the Town's Compensation Plan. Salary will be based on experience. For a detailed overview of the position requirements, please refer to the Town's official resources.
Application Process:
Interested candidates are encouraged to submit a completed Town application, cover letter, resume, and three references.
Note: Interviews will be conducted throughout the recruitment process.
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