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Customer Experience Specialist
2 months ago
About JP Pest Services
JP Pest Services is a leading provider of pest management solutions, dedicated to delivering exceptional customer experiences and exceeding industry standards.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key member of our customer service department, you will be responsible for providing top-notch support to our customers, resolving issues, and ensuring their complete satisfaction.
Key Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Resolve customer complaints and issues in a timely and professional manner
- Assist customers with their current services and new services
- Work collaboratively with internal teams to ensure seamless customer experiences
- Stay up-to-date with company policies, procedures, and product knowledge
Requirements
- High school diploma or equivalent required; degree in a related field preferred
- Minimum 3-5 years of customer service experience in a fast-paced environment
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a team environment and adapt to changing priorities
- Fluency in Windows and Microsoft Office applications
What We Offer
- Competitive hourly rate of $18.50
- Comprehensive benefits package, including 401(k) with company match and health insurance
- Generous profit-sharing program and gym membership discount
- 50% discount on JP Pest Services for your home
- Extensive training and onboarding program, with ongoing support and development opportunities
Equal Opportunity Employer
JP Pest Services is an equal opportunity employer, committed to diversity and inclusion in the workplace.