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Customer Experience Specialist

2 months ago


Milford, New Hampshire, United States jppestcareers Full time

About JP Pest Services

JP Pest Services is a leading provider of pest management solutions, dedicated to delivering exceptional customer experiences and exceeding industry standards.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key member of our customer service department, you will be responsible for providing top-notch support to our customers, resolving issues, and ensuring their complete satisfaction.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and in-person interactions
  • Resolve customer complaints and issues in a timely and professional manner
  • Assist customers with their current services and new services
  • Work collaboratively with internal teams to ensure seamless customer experiences
  • Stay up-to-date with company policies, procedures, and product knowledge

Requirements

  • High school diploma or equivalent required; degree in a related field preferred
  • Minimum 3-5 years of customer service experience in a fast-paced environment
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities
  • Fluency in Windows and Microsoft Office applications

What We Offer

  • Competitive hourly rate of $18.50
  • Comprehensive benefits package, including 401(k) with company match and health insurance
  • Generous profit-sharing program and gym membership discount
  • 50% discount on JP Pest Services for your home
  • Extensive training and onboarding program, with ongoing support and development opportunities

Equal Opportunity Employer

JP Pest Services is an equal opportunity employer, committed to diversity and inclusion in the workplace.