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Customer Service Specialist
2 months ago
About Big Red Liquors
Gays Hops-N-Schnapps has been serving the community for over 83 years, offering an incredible selection, vast product knowledge, and superior customer service. Our goal is to be a valuable resource in the communities we serve.
Job Summary
As a Sales Associate at Big Red Liquors, you will be responsible for providing exceptional customer service, working closely with our team to ensure a positive shopping experience for our guests. You will be a resource for our customers, providing industry knowledge and ensuring the store is well-maintained.
Responsibilities
- Provide prompt and courteous customer service to guests
- Operate a cash register efficiently and accurately
- Perform general cleaning duties to company standards
- Work independently and within a team environment
- Stay organized, give attention to detail, follow instructions, and multitask in a professional and efficient manner
- Adhere to cash policies and procedures to minimize losses
- Understand and follow written and verbal instructions
- Effectively communicate with people at all levels and from various backgrounds
- Meet any state and local requirements for handling and selling alcoholic beverages
Requirements
- Welcoming and helpful attitude toward guests and other team members
- Communicate effectively, using positive language, to internal staff and external visitors
- Basic math and money counting skills (addition and subtraction)
- Professional appearance and a friendly, approachable demeanor
- Process customer purchases, perform general cleaning duties, stock shelves, and merchandise displays neatly
- Comply with all established company policies and procedures while upholding the security and confidentiality of documents and data
Eligibility Requirements
- Must be 21 years of age or older
- Ability to maintain an Indiana State Employee Liquor Permit
- Ability to maintain an Indiana State Approved Server Training Certification
Physical Requirements
- Regularly needed to stand, bend, reach, push, pull, lift, carry, and walk about the store
- Ability to move less than 10 lbs frequently and up to 50 lbs occasionally, using a dolly when needed to ensure safety
- Must be able to perform duties without continuous supervision
Benefits
- Competitive wages paid bi-weekly
- Quality, comprehensive paid training
- Store-to-Store Travel Mileage Reimbursement
- 401k with company percentage match
- Access to HSA
- Paid vacation, holidays, and sick leave
- Benefits package including medical, dental, vision, and life insurance