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Customer Service Specialist

2 months ago


Lagrange, Indiana, United States Big Red Liquors Full time

About Big Red Liquors

Gays Hops-N-Schnapps has been serving the community for over 83 years, offering an incredible selection, vast product knowledge, and superior customer service. Our goal is to be a valuable resource in the communities we serve.

Job Summary

As a Sales Associate at Big Red Liquors, you will be responsible for providing exceptional customer service, working closely with our team to ensure a positive shopping experience for our guests. You will be a resource for our customers, providing industry knowledge and ensuring the store is well-maintained.

Responsibilities

  • Provide prompt and courteous customer service to guests
  • Operate a cash register efficiently and accurately
  • Perform general cleaning duties to company standards
  • Work independently and within a team environment
  • Stay organized, give attention to detail, follow instructions, and multitask in a professional and efficient manner
  • Adhere to cash policies and procedures to minimize losses
  • Understand and follow written and verbal instructions
  • Effectively communicate with people at all levels and from various backgrounds
  • Meet any state and local requirements for handling and selling alcoholic beverages

Requirements

  • Welcoming and helpful attitude toward guests and other team members
  • Communicate effectively, using positive language, to internal staff and external visitors
  • Basic math and money counting skills (addition and subtraction)
  • Professional appearance and a friendly, approachable demeanor
  • Process customer purchases, perform general cleaning duties, stock shelves, and merchandise displays neatly
  • Comply with all established company policies and procedures while upholding the security and confidentiality of documents and data

Eligibility Requirements

  • Must be 21 years of age or older
  • Ability to maintain an Indiana State Employee Liquor Permit
  • Ability to maintain an Indiana State Approved Server Training Certification

Physical Requirements

  • Regularly needed to stand, bend, reach, push, pull, lift, carry, and walk about the store
  • Ability to move less than 10 lbs frequently and up to 50 lbs occasionally, using a dolly when needed to ensure safety
  • Must be able to perform duties without continuous supervision

Benefits

  • Competitive wages paid bi-weekly
  • Quality, comprehensive paid training
  • Store-to-Store Travel Mileage Reimbursement
  • 401k with company percentage match
  • Access to HSA
  • Paid vacation, holidays, and sick leave
  • Benefits package including medical, dental, vision, and life insurance