Customer Success Specialist

1 month ago

Lagrange, United States Interface Americas, Inc Full time

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

Interface, Inc. is a global flooring company specializing in carbon neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora rubber flooring. We help our customers createhigh-performance interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet.Our mission, Climate Take Back, invites you to join us as we commit to operating in a way that is restorative to the planet and creates a climate fit for life

Position summary:

The Customer Success Specialist will provide proactive customer service to internal and external customers. The individual is responsible for order management and steady communication to ensure customer satisfaction for prompt and accurate delivery of products.This individual will serve as the as the voice of the customer to other departments within Interface. This role will represent Interface as the single point of contact to the customer to provide quick resolution, accurate information, and ensure customer satisfaction in a timely & professional manner.

Educational requirements:

  • High School Diploma
  • College Degree preferred

Skills and Experience:

  • Minimum of two years of experience in Customer Service or Planning
  • Able to create a positive customer experience, both internally and externally
  • Ability to be a quick thinker, research and troubleshoot
  • Excellent verbal and written communication skills; success with providing solutions where the desired end result is successfully met within the business guidelines
  • Strong computer literacy with Microsoft applications and knowledge of ERP and CRM systems
  • Able to work in a team-based environment and manage projects from conception to completion
  • Demonstrate success in working under pressure and handling multiple tasks/priorities
  • Ability to meet both qualitative and quantitative call performance goals.

Essential Duties

  • Take inbound calls from customers and Sales team
  • Make outbound customer calls to ensure accurately and complete order information
  • Manage the order process flow; work to solve, avoid, or minimize customer delays
  • Manage allocation of inventory to orders per stock program guidelines.
  • Continuous review and follow-up of reports to identify potential delays on orders
  • Timely and daily communication via phone and email; through follow-up on all internal and external requests
  • Manage Customer Requested Dates to ensure customer install deadlines are met.
  • Liaison of the Customer to Planning for order improvements, changes, cancellations, and updates
  • Authorize shipping of orders by verifying allocation quantity, special instructions, ship to address, customer financial services, purchase order information and carrier selection
  • Coordinate necessary activities with Supply Chain, Financial Service, and external freight carriers to ensure prompt delivery of products.
  • Update internal notes to ensure CSS Leads are aware of updates on order for their assigned Region.
  • Enter customer phone orders through Salesforce and JDE accurately and promptly.
  • Participate and support achieving company initiatives & financial forecasts
  • Provide quotes to GSA customers on contract items
  • Be familiar with current Government contact product, pricing, and policies
  • Provide proper coding on government orders for reporting purposes and payment of administrative fees
  • Develop extensive knowledge of products and sample availability
  • Track and confirm delivery

#LI-Hybrid

#LI-SG1

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.

  • Customer Success Specialist

    5 months ago

    Lagrange, United States Interface Full time

    Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring...

  • On-Site Specialist

    2 weeks ago

    Lagrange, United States Elwood Staffing Full time

    When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community....

  • On-Site Specialist

    2 weeks ago

    Lagrange, United States Elwood Staffing Full time

    When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community....

  • Mobility Specialist

    3 weeks ago

    Lagrange, Indiana, United States Life Care Center of LaGrange Full time

    This role requires a highly skilled and detail-oriented individual to coordinate and execute the transportation of patients to medical appointments and activities. The successful candidate will possess a valid CDL license and a safe driving record. As a Mobility Specialist, the responsibilities include:Loading and unloading patients from the company bus in...

  • Solutions Specialist

    1 month ago

    LaGrange, United States Old Dominion Freight Line Full time

    Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings...

  • Solutions Specialist

    1 month ago

    LaGrange, United States Old Dominion Freight Line Full time

    Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings...

  • Cardiac Catheterization Specialist

    3 weeks ago

    LaGrange, United States Della Infotech Full time

    Job Summary: We are seeking a highly skilled and experienced Registered Nurse to join our team at Della Infotech as a Cardiac Catheterization Specialist. The ideal candidate will have a strong background in ICU/CCU/ER or previous Cath Lab/EP Lab experience and be certified in Basic Life Support and Advanced Cardiac Life Support. Responsibilities: The...

  • Travel Nurse ICU Specialist

    4 weeks ago

    Lagrange, Maine, United States Accountable Healthcare Staffing Full time

    Job Title: Travel Nurse ICU SpecialistAccountable Healthcare Staffing is seeking a skilled Travel Nurse ICU Specialist to join our team.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelOur ideal candidate will have a strong background in ICU...

  • Automotive Detailing Specialist

    3 weeks ago

    Lagrange, Maine, United States Farris Jeep Full time

    Job DescriptionAt Farris Motor Company, we're looking for a skilled Automotive Detailing Specialist to join our team. As a key member of our team, you'll be responsible for ensuring our vehicles are meticulously cleaned and detailed, inside and out. Your attention to detail and commitment to quality will make a significant impact on our customers'...

  • Customer Site Warehouse Support

    6 months ago

    LaGrange, United States Fastenal Full time

    OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business...

  • Automotive Detailing Specialist

    4 weeks ago

    Lagrange, Maine, United States Farris Jeep Full time

    Job SummaryWe are seeking a highly detail-oriented and customer-focused Automotive Detailing Specialist to join our team at Farris Motor Company in Jefferson City, TN. As a key member of our team, you will be responsible for ensuring the highest level of cleanliness and appearance for our vehicles. Responsibilities Wash, wax, and buff vehicles to a showroom...

  • Office Support Specialist

    4 weeks ago

    Lagrange, Ohio, United States SpaceBound Full time

    Job DescriptionSpaceBound is seeking a highly skilled and organized Office Support Specialist to join our team. As a key member of our administrative staff, you will provide exceptional support to our C-Level Executives and Executive Team with day-to-day general office responsibilities.Responsibilities:Provide administrative support to senior executives,...

  • Speech-Language Pathologist

    4 weeks ago

    Lagrange, Maine, United States Soliant Full time

    Job DescriptionWe are seeking a skilled Speech-Language Pathologist to provide high-quality speech and language services to students in Jefferson City, Tennessee.The ideal candidate will have a Master's degree in Speech-Language Pathology and a Certificate of Clinical Competence from ASHA. A valid Tennessee state license and Tennessee Department of Education...

  • Compliance and Documentation Specialist

    3 weeks ago

    LaGrange, United States Trinidad Benham Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Compliance and Documentation Coordinator to join our team at Trinidad Benham. The successful candidate will be responsible for managing key compliance tasks, including training, audits, supplier interactions, and documentation management. Key Responsibilities Conduct and support SQF training...

  • Gastroenterology Opportunity in East Tennessee

    3 weeks ago

    Lagrange, Maine, United States CHSPSC, LLC. Full time

    Tennova Jefferson Memorial Hospital in Jefferson City, TN, is seeking a board-certified gastroenterologist to join its hospital-owned clinic. The ideal candidate will have a strong track record of providing high-quality patient care and a passion for working in a collaborative environment.Key Responsibilities:Provide outpatient gastroenterology...

  • Meat Cutter Specialist

    3 weeks ago

    Lagrange, Maine, United States Food City Full time

    Key Responsibilities:As a Meat Cutter at Food City, you will be responsible for cutting, trimming, chopping, and grinding meat and seafood products. You will also be responsible for tray and wrapping products to display them for customers, maintaining a variety of high-quality, fresh products, and handling freight, organizing coolers, and assisting with...

  • Mail Delivery Specialist

    4 weeks ago

    Lagrange, Indiana, United States US Postal Service Full time

    Job SummaryAs a City Carrier Assistant with the US Postal Service, you will be responsible for delivering and collecting mail in a prescribed area. This role requires maintaining professional relationships with customers and staying up-to-date with postal laws and regulations.Key ResponsibilitiesDeliver and collect mail on foot or by vehicle under varying...

  • Hair Stylist Intern

    5 months ago

    LaGrange, United States Great Clips Full time

    Are you a cosmetology or barber student who's ready to jump-start your career? Join a locally owned Great Clips salon team and they will help you develop your skills and gain essential salon experience. Are you in Cosmetology school and interested in getting real world experience in a salon? Join our team and paid working side by side with some of the...

  • Retail Sales Associate

    4 weeks ago

    Lagrange, Maine, United States Food City Full time

    Key Responsibilities: Provide efficient and courteous service to customers at all times. Scan and ring customer orders accurately and efficiently. Receive and be accountable for all funds taken for each transaction. Assist the courtesy clerk in bagging groceries and maintaining a clean work environment.About the Role:As a valued member of the Food City team,...

  • Fence Installation Specialist

    4 weeks ago

    Lagrange, Ohio, United States WINDSORS FENCE REPAIR Full time

    Grow with UsWe are expanding our team and seeking a skilled fence installer to join our family at Windsors Fence Repair. As a valued member of our team, you will have the opportunity to work with a competitive pay package and a 401K plan.Key Responsibilities:Install high-quality fences for residential and commercial clientsMaintain a safe and efficient work...