Operations Supervisor
1 week ago
Job Summary
An Operations Supervisor at CVS Health is a key leader who supports the store management team in planning and driving store execution and performance. This role is responsible for building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensuring that store operations run smoothly and all opening and closing procedures are completed.
Key Responsibilities
Work effectively with store management and store crews to achieve store goals and objectives
Supervise the store's crew through assigning, directing, and following up on all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems, and complaints, promoting a positive shopping experience for all CVS customers
Provide colleagues with personalized customer service feedback and coaching
Maintain customer/patient confidentiality
Requirements
Deductive reasoning ability, analytical skills, and computer skills
Advanced communication skills, supervision, and influencing skills
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
What We Offer
CVS Health offers a range of benefits to support our employees' health, well-being, and career development. These include medical, dental, and vision benefits, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and a fully-paid term life insurance plan. We also offer numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, CVS Health employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
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