Residential Program Supervisor

2 weeks ago

Verona, Pennsylvania, United States Familylinks Inc Full time
Job Overview

Position: Program Manager at Familylinks Inc

As a Program Manager, you will be instrumental in managing and directing the daily functions of our residential facilities. Your role will involve supervising and mentoring our Direct Support Professionals, ensuring that every young individual in our care receives compassionate and respectful treatment while adhering to trauma-informed care principles. Your leadership will be essential in fostering a secure and nurturing environment, maintaining precise documentation, and addressing the distinct needs of each resident.

About Familylinks Inc:

For over sixty years, Familylinks Inc has been dedicated to serving the diverse populations of Western Pennsylvania. We have positively impacted the lives of over 9,000 individuals from various backgrounds and beliefs in the past year alone. Our mission focuses on enhancing lives through integrated community, behavioral, and social services. We are in search of committed and passionate professionals to help us continue our impactful work. Familylinks provides family-centered services across Behavioral Health, Service Coordination, Youth and Family, and Aging Services.

Benefits of Working at Familylinks:

  • Access to low to no-cost medical insurance
  • Complimentary Dental and Vision Insurance
  • Generous Paid Time Off
  • Paid Holidays, Clearances, and Training
  • Employee Recognition Initiatives
  • Referral Incentive Program
  • Tuition Reimbursement and Eligibility for Student Loan Forgiveness
  • Optional 403(b) Retirement Plan with Employer Matching
  • Opportunities for Career Advancement

Key Responsibilities of the Program Manager:

  • Lead the development and execution of a therapeutic environment tailored to the needs of at-risk youth, in alignment with individual and family requirements, agency policies, and external regulations.
  • Ensure program operations comply with relevant licensing, regulatory, and contractual standards.
  • Establish a quality review process and initiate actions to enhance service quality. Implement strategies for program improvement and conduct periodic reviews of operations.
  • Oversee the timely and accurate completion of all service components, ensuring they are strength-based and culturally competent throughout the client's engagement.
  • Ensure the timely, accurate, and professional documentation of all service and program activities.
  • Actively engage in developing and implementing appropriate client and program outcome measures. Generate reports on statistical and client outcome indicators, focusing on achieving established goals.
  • Provide daily supervision, training, and development for staff to meet agency, program, and regulatory standards.
  • Foster and maintain positive relationships with external stakeholders.
  • Ensure adherence to health and safety protocols and supervise staff accordingly.
  • Participate in all assigned meetings, supervisions, and training sessions.

Qualifications for the Program Manager:

  • Bachelor's degree in Mental Health, Counseling, or Social Work; Master's degree preferred.
  • Minimum of 2 years of experience working with transition-age youth.
  • At least 2 years of supervisory experience.
  • Valid driver's license and access to a vehicle.
  • Strong organizational skills and proficiency in documentation processes.
  • Flexibility in scheduling and ability to manage multiple tasks effectively.
  • On-call responsibilities may be required.
  • Availability to work evenings, weekends, holidays, and overtime as necessary.
  • Proficient in computer applications and strong communication skills.
  • Ability to handle confidential information in compliance with HIPAA regulations.

Familylinks Inc is proud to be an Equal Opportunity Employer. Our policies prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.

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