Automotive Service Consultant

2 weeks ago


Jonesboro, Arkansas, United States Cavenaugh Auto Group Full time
Job Overview

Salary:
$30 - $65,000.00 per year

We are currently in search of a meticulous and organized Automotive Service Consultant to enhance our operations at Cavenaugh Auto Group.

Benefits:

  • Comprehensive professional training
  • Collaborative team environment
  • Opportunities for career advancement
  • Year-end bonus program
  • Closed on Sundays
  • 401k retirement plan
  • Medical insurance coverage
  • Dental insurance options
  • Vision insurance plans
  • Life and disability insurance

Key Responsibilities:

  • Welcoming customers promptly upon arrival
  • Gathering customer and vehicle details during service write-up
  • Accurately documenting all vehicle issues as reported by the customer
  • Assessing and recommending necessary maintenance based on vehicle age, mileage, and service history
  • Preparing a detailed and precise estimate for labor and parts
  • Effectively communicating with customers regarding the reasons and processes for required repairs or preventive maintenance
  • Setting follow-up appointments
  • Tracking the status of each vehicle throughout the day and providing regular updates to customers
  • Ensuring that the final invoice matches the work completed on the repair order
  • Explaining all completed services, vehicle health reports, and charges to customers upon delivery

Qualifications:

  • Positive and proactive attitude
  • Ability to handle high-volume service demands
  • Team-oriented mindset
  • Sales experience is advantageous
  • Customer satisfaction index (CSI) focused
  • No prior experience required; training will be provided for the right candidate; basic automotive mechanical knowledge preferred.

Job Type: Full-time / Part-time options available



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