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Customer Operations Specialist

2 months ago


Lakeville, Minnesota, United States Michael Foods Full time
Job Title: Customer Operations Specialist

We are seeking a highly skilled Customer Operations Specialist to join our team at Post Consumer Brands. As a key member of our customer-facing team, you will be responsible for managing customer orders, resolving issues, and providing exceptional customer service.

Responsibilities:
  • Manage customer orders in JD Edwards (ERP system) by processing EDI orders or entering orders manually into the system.
  • Validate orders to ensure they meet Post Consumer Brands order guidelines and pricing and promotions are correct by partnering across internal departments and with the customer.
  • Timely resolution of any order issues to ensure customer's requested delivery date can be met.
  • Maintain and enhance the relationship between Post Consumer Brands and the customer by serving as the point of contact for all matters related to order fulfillment.
  • Communicate with customer and internal partners regarding any potential service risk and other potential issues and opportunities.
  • Partner with Accounts Receivable to understand customer deductions in order to reduce fines and fees.
  • Partner with Credit to ensure orders are released from credit hold in time to support customer's request date, or to allow for proper communication with the customer if request date will not be met.
  • Provide root cause analysis on systemic service failures, and implement corrective action.
  • Enter Credit/Debit memos to ensure customers are accurately charged for our products.
  • Identify and participate in problem-solving activities to improve supply chain processes.
  • Document standard work practices within Customer Operations department and continuously look for opportunities to enhance and improve processes.
  • Lead and/or participate in tracking cost-savings projects.
Qualifications:
  • Four-year degree from an accredited institution, preferably in Supply Chain, Business, or related field.
  • 1-3 years in a Customer Operations or Sales role (manufacturing environment preferred).
  • Strong communication skills, both written and oral, with the ability to de-escalate situations as needed and communicate across functions internally and externally.
  • Able to successfully manage conflict, as well as manage multiple competing priorities.
  • Solid knowledge of Supply Chain, Customer Order Fulfillment, Logistics and Sales Functions.
  • Ability to work in a team environment and provide back up for others.
  • Proficient in the Microsoft suite of Office products.