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Account Manager

1 month ago

Lorton, Virginia, United States FastSigns Full time
Job Title: Account Manager

At FASTSIGNS of Springfield, we are seeking a dedicated Client Relations/Account Manager to join our team. The ideal candidate will be responsible for maintaining and growing relationships with our valued clients, ensuring their satisfaction and fostering long-term loyalty.

This role involves serving as the primary point of contact for key client inquiries, addressing concerns, and providing exceptional service to meet their needs. With this confidence, this position will request repeat business to better service our clients, and will ask for referrals.

Key Responsibilities:

* Build and maintain strong, long-lasting client relationships, captured in our CRM tool Hubspot, using mixed communications, social media, email, and phone.
* Conduct regular check-ins and meetings with clients to gather feedback and assess satisfaction.
* Address client inquiries and concerns promptly, coordinating with internal teams to provide effective solutions through our POS system via order taking and adjusting as necessary.
* Collaborate with sales and product teams to ensure client requirements are met.
* Identify opportunities to up-sell and cross-sell products/services to existing clients.
* Prepare and deliver client reports and progress updates.
* Assist clients with on site consultations and deliveries as value added services.

Qualifications:

* Demonstrated Initiative and self motivated.
* Proven experience in account management, customer service, or a related field.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to manage multiple client accounts and prioritize effectively.
* Proficiency with CRM software and other electronic business tools.

Benefits:

* Competitive salary with performance-based incentives, bonus and commissions.
* Health, dental, and vision insurance.
* 401K and 401K matching
* Personal Time Off and Holiday Pay.
* Opportunities for professional development and career growth.
* Supportive and dynamic work environment.

Compensation:

$45.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills.

We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee.

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.