Product Support Specialist
3 weeks ago
About DAT
DAT is a pioneering technology company that has been revolutionizing the transportation supply chain logistics industry for 45 years. With a suite of innovative software solutions, we help millions of customers make informed business decisions and drive profitability.
We operate the largest marketplace in North America, with 400 million freight listings in 2022. Our database holds $150 billion of annual global shipment market transaction data, making us a trusted source of insights for our clients.
Our headquarters are located in Denver, CO, and Beaverton, OR, with additional offices in Missouri and Bangalore, India.
The Opportunity
We're seeking a Product Support Representative II to join our award-winning Customer Support Team in Beaverton, Oregon. As a customer service representative, you'll deliver exceptional support to DAT customers, helping them resolve technical issues and achieve their goals.
This role offers a unique blend of in-office and work-from-home opportunities, allowing you to balance productivity and flexibility.
Candidate Profile
- Strong communication and organizational skills
- Ability to identify and solve complex technical issues
- Excellent documentation skills
- Advanced customer service skills and passion for helping customers
- Ability to share knowledge and encourage team members to succeed
Responsibilities
- Deliver exceptional technical support to DAT customers
- Respond to support requests and act as a technical advisor for DAT products
- Analyze customer issues to distinguish usability from technical issues
- Assist product development by providing feedback on customer experiences
- Provide training and industry knowledge to customers on DAT products
- Coach and mentor junior team members
- Resolve billing inquiries and maintain accurate customer information
Requirements
- At least one year of direct experience delivering technical product support in a call center environment
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Ability to adhere to established business rules and maintain accurate documentation
Why DAT?
DAT is an award-winning employer of choice, offering a comprehensive benefits package and competitive salary. We prioritize work-life balance, providing up to 20 days of paid time off and 10 holidays per year. Our employee assistance program, tuition reimbursement, and wellness initiatives demonstrate our commitment to supporting your overall well-being.
We're an equal opportunity employer, committed to diversity and inclusion. Our hybrid work environment allows for collaboration and flexibility, while our cutting-edge projects provide opportunities for growth and development.
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