Resident Services Coordinator

2 weeks ago


Marquette, Michigan, United States Elegance Living Full time

This is a Part Time Concierge position requiring weekend availability. Compensation is set at $16.00 per hour.

1. Actively supports residents, families, visitors, and team members by addressing inquiries or concerns, ensuring a positive experience; warmly welcomes all visitors and handles incoming calls with professionalism and respect.

2. Oversees the entry area for guests and visitors, greeting and directing them as needed, managing incoming phone calls and resident inquiries,
taking and forwarding messages, receiving and dispatching packages for residents, and assisting those who need help with mailing
letters and parcels. Maintains the lobby area; ensures the desk and lobby are tidy and organized; creates a welcoming and comfortable
environment; collaborates with the Director of Resident Engagement and others to promote resident programming in the
lobby.

3. Sales & Marketing: oversees the inquiry process, connecting callers or visiting customers to the relevant inquiry team
member; addresses inquiries and/or conducts tours when the Director of Sales and Marketing, Executive Director, and other Directors are unavailable; facilitates community experiences/tours as needed; possesses knowledge to support the marketing standards
of the community; assists with tasks related to the Lead Management Program; helps assemble marketing materials as
required.

4. Business Office: aids in processing documentation for new residents; assists in maintaining resident files and documentation
while ensuring confidentiality is upheld.

5. Encourages and promotes resident participation in various programs.

6. Adheres to and communicates company policies and procedures.

7. This job description outlines the primary responsibilities; additional duties may be assigned as necessary.



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