Operations Coordination Specialist

2 weeks ago

Blue Ash, Ohio, United States Vaco Full time
Position Overview

The Operations Team Coordinator plays a pivotal role in ensuring the smooth functioning of operational processes within the organization. This position requires a detail-oriented individual who can manage various administrative tasks effectively.

Key Responsibilities
  • Manage the Certificate of Insurance (COI) process, collaborating closely with the insurance provider and the national accounts team.
  • Support the field operations team by preparing for on-site meetings, which includes gathering Key Performance Indicators (KPIs) and financial information.
  • Compile financial data for peer performance groups on a quarterly basis to facilitate analysis and reporting.
  • Assist in the preparation of franchise renewal, transfer, and closure documentation, ensuring timely distribution as directed by management.
  • Convert Letters of Understanding (LOUs) into Adobe format and distribute them for necessary signatures.
  • Handle incoming phone inquiries, providing excellent customer service and support.
  • Contribute to the planning and organization of regional workshops.
  • Serve as a backup for the business office administrator when required.
  • Perform additional tasks as assigned to support operational efficiency.
Qualifications
  • A motivated, organized, and goal-oriented individual with a strong commitment to excellence.
  • Proven experience in office management, administrative roles, or customer service with a focus on delivering high-quality support.
  • Proficient in Microsoft Office and Google Suite, with a solid understanding of internet applications.
  • Familiarity with Adobe and QuickBooks is preferred.
  • Exceptional communication skills, both written and verbal, with a strong emphasis on responsiveness and customer focus.
  • Detail-oriented and capable of managing multiple priorities in a fast-paced environment.
  • Able to work collaboratively within a team as well as independently.
  • High School Diploma or equivalent; some college education is preferred.

Vaco is committed to fostering a diverse workplace and encourages individuals from various backgrounds to apply.

Equal Employment Opportunity

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on protected characteristics as defined by federal, state, or local laws.

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