Customer Service Representative

2 weeks ago


Grandview, Washington, United States Baker Commodities Full time
Job Title: Customer Relations Representative

Baker Commodities Inc. is seeking a highly motivated and experienced Customer Relations Representative to join our team.

Job Summary:

The Customer Relations Representative will be responsible for soliciting new business and maintaining the existing customer base. This will include communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and are overall satisfied with their service.

Key Responsibilities:
  • Solicit new business and maintain existing customer base
  • Communicate with customers to determine service satisfaction and identify areas for improvement
  • Meet with cancelled accounts to determine reasons for cancellation and attempt to re-acquire accounts
  • Schedule meetings with customers and set up cold calls in areas identified by the Division Manager and Procurement Operations Manager
  • Prepare customer setup sheets and enter new customer information into the Company's routing system
  • Provide daily reports to the Division General Manager and Procurement Operations Manager
Requirements:
  • 3-5 years' experience in the restaurant/food industry
  • Able to work independently
  • Working knowledge of Microsoft Office, including Outlook, Excel, and Word
  • High school diploma
  • Valid driver's license with an acceptable MVR
Physical Demands:

The Customer Relations Representative will be required to travel to customer locations and move throughout customer facilities. The position also requires the ability to lift materials or documents up to 40 pounds and operate office productivity machinery.

Baker Commodities Inc. is an Equal Opportunity/Affirmative Action employer and welcomes applications from diverse candidates.



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