Customer Service Representative

2 weeks ago


Grandview Heights, Ohio, United States Rose International Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Rose International. As a key member of our Financial Services team, you will be responsible for providing exceptional customer service to our policyholders, agents, and brokers.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate effectively with customers, agents, and brokers through oral and written communication.
  • Assist customers with financial transactions and provide guidance on policy provisions.
  • Maintain current knowledge of contract and product provisions, as well as federal and state regulations.
  • Resolve routine errors and refer complex issues to senior team members.
  • Process monetary transactions according to policy provisions and maintain accurate records.
  • Perform other duties as requested by management.
Requirements
  • Bachelor's degree preferred, Associate's degree acceptable.
  • Three years of work experience, with two years of product-related customer service experience preferred.
  • Knowledge of general office practices, customer service, and office equipment.
  • Ability to prioritize work, communicate effectively, and make decisions in a fast-paced environment.
Benefits

Rose International offers a competitive compensation package, including benefits and opportunities for professional growth and development.

For more information on our benefits and employment opportunities, please visit our website.



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