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Customer Service Representative

2 months ago

Grandview, Missouri, United States Mr. Rooter Corporation Full time
About Mr. Rooter Plumbing

At Mr. Rooter Plumbing, we pride ourselves on providing exceptional customer service and quality workmanship. Our team is dedicated to making a positive impact on our customers' lives, and we're looking for like-minded individuals to join our team.

Job Summary

We're seeking a Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls, scheduling service calls, and providing exceptional customer service. If you're a self-motivated, energetic, and customer-focused individual who is driven to provide the highest level of service, we want to hear from you

Responsibilities
  • Receive and respond to incoming calls in a professional and courteous manner
  • Prioritize and coordinate the scheduling of services to meet customer requirements
  • Coordinate delays in schedule with customers and service technicians
  • Use customer development techniques to solicit work through various channels
  • Perform other duties as needed, including cross-training in related positions
Requirements
  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude and ability to work independently
Benefits

We offer a competitive benefits package, including a salary of $17.00 per hour. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, and to make a positive impact on our customers' lives.