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Technical Sales Engineering Leader
2 months ago
Position: Sales Engineer Manager
RTC Communications, a distinguished telecommunications firm with a legacy spanning 75 years, is in search of a motivated and skilled individual to assume the role of Sales Engineer Manager. This pivotal position serves as a liaison between intricate technical solutions, pre-sales strategies, and client requirements. Candidates must exhibit a unique combination of technical knowledge and sales proficiency, enabling them to effectively convey the advantages of our offerings to prospective clients.
At RTC Communications, our mission is to "Seek, Serve, Smile". As a member of our organization, you will have the opportunity to deliver cutting-edge technology and collaborate with advanced companies to implement telecommunication systems for our clientele.
We are looking for a seasoned and proactive Sales Engineer Manager who possesses comprehensive knowledge of our products and services, as well as an understanding of the technological solutions that businesses are pursuing. The ideal candidate should be capable of articulating this expertise in a manner that is accessible to non-technical stakeholders. A strong drive to meet sales objectives, coupled with exceptional sales and customer service capabilities, is essential.
Key Responsibilities:Leadership and Management
- Guide, mentor, and cultivate the commercial sales team, promoting a cooperative and high-performance environment.
- Efficiently allocate resources to ensure prompt project and solution delivery.
- Establish and meet sales targets and quotas.
- Educate team members on the technical features of the company's offerings.
- Identify improvement opportunities and communicate potential solutions to senior management.
Solutions Development
- Supervise the design, development, and execution of technical solutions that fulfill customer needs and business goals.
- Collaborate with cross-functional teams to outline solution requirements and ensure alignment with the product roadmap.
- Remain informed about industry trends, emerging technologies, and best practices to foster continuous improvement and innovation in solution development.
Customer Engagement
- Prepare and deliver technical presentations to elucidate our products and services to clients.
- Discuss equipment needs and system specifications with clients and engineers.
- Act as a technical advisor and primary contact for key clients, providing expert guidance and support throughout the solution lifecycle.
Collaboration & Communication
- Work alongside sales teams to comprehend customer requirements and provide sales support and solutions.
- Manage multiple projects concurrently, ensuring timely completion within scope and budget.
- Create and maintain detailed project plans, including timelines, resource allocation, and risk management strategies.
Sales Support
- Generate high-quality sales leads, follow up on contacts, secure and renew orders, negotiate pricing, finalize sales, and coordinate delivery.
- Solicit and document customer feedback, analyzing data to develop new sales and marketing strategies.
- Provide product support to customers and identify upsell and cross-sell opportunities.
Qualifications:
- Background in computer science, engineering, or a related field.
- Experience in sales and technology sectors.
- Familiarity with cloud-based telephony.
- Strong communication, interpersonal, customer service, and sales skills.
- Ability to convey technical information to non-technical audiences.
- Excellent technical and problem-solving abilities.
- Strong leadership and teamwork capabilities.
- Commitment to ongoing education in sales and engineering.
A bachelor's degree in computer science, engineering, marketing, or a related field is preferred, along with a minimum of 7 years of prior experience in sales engineering and sales management within the telecommunications sector.
The compensation package for a qualified candidate includes a competitive base salary, quarterly performance bonuses, a company vehicle and fuel card, as well as comprehensive health benefits including health, dental, and vision coverage, along with an excellent 401k company match. Additional benefits include employer-paid life insurance, long-term disability, and short-term disability.
