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Client Support Specialist

2 months ago

Baton Rouge, Louisiana, United States Southern Air AC, Heating & Plumbing Full time
Position Overview

Are you ready to take the next step in your career? Southern Air AC, Heating & Plumbing is on the lookout for dedicated individuals with a passion for customer service to join our vibrant team as Customer Service Representatives/Dispatchers. In this role, you will play a crucial part in delivering outstanding customer experiences while efficiently managing service dispatching for our HVAC and plumbing operations.

Key Responsibilities:

  • Respond to incoming customer inquiries and service requests with professionalism and care.
  • Dispatch skilled technicians to various job sites to ensure timely service delivery.
  • Organize appointments and maintain an efficient service schedule.
  • Collaborate with different departments to facilitate seamless service operations.
  • Address customer concerns and escalate issues when necessary.
  • Keep accurate records of customer interactions and service activities.
  • Deliver exceptional service to ensure high levels of customer satisfaction.

Qualifications:

Ideal Candidate:

  • Experience in customer service or dispatching is preferred.
  • Strong communication and interpersonal skills.
  • Able to manage multiple tasks in a fast-paced environment.
  • Detail-oriented with excellent problem-solving abilities.
  • Familiarity with customer service and dispatch software.
  • Capable of maintaining composure under pressure and handling customer issues professionally.
  • Willingness to work flexible hours, including evenings and weekends.
  • Knowledge of HVAC or plumbing systems is advantageous.

What We Offer:

About Us:
As a family-owned business, we pride ourselves on our strong community values while enjoying the benefits of a larger organization. Our dedicated teams are essential to our success, and we ensure they are recognized and rewarded for their hard work.

We prioritize our employees' well-being and offer comprehensive training and competitive benefits, including a matching 401(k) plan.

We are an Equal Employment Opportunity Employer.

Benefits Include:

  • 401(k) matching
  • Health insurance
  • Dental and vision coverage
  • Life and disability insurance
  • Paid time off
  • Continuous training and development opportunities