Subway Assistant Manager

5 days ago


Richmond Heights, Virginia, United States FAS MART Full time
Job Summary

The Subway Assistant Manager is a key member of the FAS MART team, responsible for ensuring the smooth operation of our restaurant. This role requires a strong focus on customer service, team leadership, and operational excellence.

Key Responsibilities
  • Customer Service
    • Model excellent customer service behavior and provide guidance to team members on delivering exceptional customer experiences.
    • Resolve customer complaints in a timely and professional manner.
  • Team Leadership
    • Train and develop team members to ensure they have the skills and knowledge needed to perform their roles effectively.
    • Conduct regular performance reviews and provide constructive feedback to team members.
  • Operational Excellence
    • Ensure the restaurant is maintained to the highest standards of cleanliness and hygiene.
    • Monitor inventory levels and manage stock effectively to minimize waste and optimize sales.
    • Manage labor costs and ensure that team members are working efficiently to meet customer demand.
  • Financial Management
    • Monitor sales and profit margins to identify areas for improvement.
    • Manage cash handling and ensure that all financial transactions are accurate and secure.
  • Communication and Collaboration
    • Communicate effectively with team members, management, and customers to ensure seamless service delivery.
    • Collaborate with other departments to ensure that all aspects of the business are running smoothly.
Requirements
  • 18 years of age or older
  • Ability to read, write, speak, and understand English
  • Basic math skills (addition, subtraction, division, and multiplication)
  • Ability to lift 10 pounds frequently and up to 50 pounds occasionally
Working Conditions

The Subway Assistant Manager will work in a fast-paced restaurant environment, with frequent bending, standing, and walking required. The role will also involve working in a team environment and communicating effectively with customers and colleagues.


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