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Assistant Store Manager

2 months ago

Richmond Heights, Virginia, United States Dunkin' | The Heritage Group Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Dunkin' | The Heritage Group. As a key member of our management team, you will be responsible for directing the overall operation of our restaurant, ensuring exceptional guest service, and driving sales and profitability.

Key Responsibilities
  • Restaurant Operations: Oversee the day-to-day operations of the restaurant, including managing staff, inventory, and customer service.
  • Team Management: Hire, train, and develop a team of employees to deliver exceptional guest service and achieve sales and profitability goals.
  • Financial Management: Manage the financial performance of the store, including budgeting, forecasting, and controlling costs.
  • Customer Service: Ensure that all customers receive exceptional service, and resolve any customer complaints in a timely and professional manner.
  • Store Maintenance: Maintain a clean and safe store environment, including ensuring that all equipment and facilities are in good working order.
Requirements
  • Previous Experience: Previous managerial experience in the food service industry, preferably in a fast-paced environment.
  • Leadership Skills: Strong leadership and communication skills, with the ability to motivate and develop a team of employees.
  • Customer Service: Excellent customer service skills, with the ability to resolve customer complaints in a timely and professional manner.
  • Financial Management: Strong financial management skills, with the ability to manage budgets, forecasts, and costs.
  • Education: High school diploma or equivalent required, with some college or business courses preferred.
What We Offer
  • Competitive Wages: Competitive wages and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within the company.
  • Team-Oriented Environment: A team-oriented environment with a focus on collaboration and mutual respect.