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Assistant Manager

2 months ago

Richmond, Virginia, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team members to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and Develop Team Members: Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to excel in their roles.
  • Operational Excellence: Ensure that all store operations are running smoothly and efficiently, including inventory management, cash handling, and scheduling.
  • Customer Service: Foster a culture of exceptional customer service, ensuring that every customer has a positive experience in our store.
  • Team Accountability: Hold team members accountable for their performance and provide feedback to help them improve.
  • Staffing and Scheduling: Ensure that the store is properly staffed and scheduled to meet customer demand and control labor costs.

Requirements:

  • Previous experience in a management or leadership role in a retail or food service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong problem-solving and analytical skills.