Customer Service Representative

3 days ago


Millburn, New Jersey, United States Maplecrest Ford Lincoln Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Maplecrest Ford Lincoln.

Key Responsibilities:

  • Manage customer communications, addressing inquiries, requests, and issues in a timely and professional manner.
  • Schedule appointments and maintain a consistent average.
  • Consult with customers to understand their needs and provide solutions that meet their expectations.
  • Maintain up-to-date product knowledge to ensure accurate and strategic information is provided to customers.
  • Track customer interactions in our CRM system for cross-functional awareness and relationship development.

Requirements:

  • Excellent written and verbal communication skills.
  • Ability to address complaints and issues with effective solutions and a positive attitude.
  • Passion for delivering exceptional customer service.
  • Excellent time-management and prioritization skills.
  • Familiarity with CRM systems.
  • Strong work ethic and drive to succeed.

About Us:

Maplecrest Ford Lincoln is a busy dealership committed to providing an exceptional customer experience. We are an equal opportunity employer and welcome applications from diverse candidates.

Why Work with Us:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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