Network Support Specialist

4 weeks ago


Pittsburgh, Pennsylvania, United States Dagostino Electronic Services Full time
Network Support Engineer Intern Job Description

The Network Support Engineer Intern is a key member of our Networking Division team, responsible for providing technical support and final commissioning of customer systems.

Key Responsibilities:
  • Handle customer support cases with professionalism and resolve issues in a timely manner.
  • Develop and execute client-specific solutions and propose new ways to approach existing challenges.
  • Ability to independently prioritize issues to provide efficient resolution based on need.
  • Create and update all documentation for systems, configurations, and pertinent information for customers.
  • Verify all products are properly registered and support contracts assigned.
  • Provide guidance for customers on common issues and root cause analysis.
  • Work collaboratively with installation, project management, support, and engineering teams.
  • Perform system wiring and terminations, as required.
  • Complete timecard entries on a daily basis with notes to update management on project status.
  • Keep customers up to date on a regular basis using the DES ticketing system.
  • Work with manufacturers to escalate and resolve issues.
  • Provide assistance for support cases with remote and on-site technical support for existing customers and systems.
  • Stay current on all manufacturer and industry certifications.
  • Help provide internal support for basic troubleshooting, system backups, and archiving.
  • Provide support for company network/telephony applications, and create user accounts for new users.
Requirements:
  • Strong working knowledge of Networking, Desktop and Server OS, wireless networking, and firewalls.
  • Associate degree in telecommunications, technology, or related field preferred (in progress).
  • Excellent communication and interpersonal skills.
  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Independent, driven personality to stay on top of issues and communications.

We offer a full compensation and benefits structure once hired on permanent full-time.

Dagostino Electronic Services is the preferred technology provider of the Pittsburgh Steelers and winner of numerous customer satisfaction and top work places awards.



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