Network Support Specialist
4 weeks ago
The Network Support Engineer Intern is a key member of our Networking Division team, responsible for providing technical support and final commissioning of customer systems.
Key Responsibilities:- Handle customer support cases with professionalism and resolve issues in a timely manner.
- Develop and execute client-specific solutions and propose new ways to approach existing challenges.
- Ability to independently prioritize issues to provide efficient resolution based on need.
- Create and update all documentation for systems, configurations, and pertinent information for customers.
- Verify all products are properly registered and support contracts assigned.
- Provide guidance for customers on common issues and root cause analysis.
- Work collaboratively with installation, project management, support, and engineering teams.
- Perform system wiring and terminations, as required.
- Complete timecard entries on a daily basis with notes to update management on project status.
- Keep customers up to date on a regular basis using the DES ticketing system.
- Work with manufacturers to escalate and resolve issues.
- Provide assistance for support cases with remote and on-site technical support for existing customers and systems.
- Stay current on all manufacturer and industry certifications.
- Help provide internal support for basic troubleshooting, system backups, and archiving.
- Provide support for company network/telephony applications, and create user accounts for new users.
- Strong working knowledge of Networking, Desktop and Server OS, wireless networking, and firewalls.
- Associate degree in telecommunications, technology, or related field preferred (in progress).
- Excellent communication and interpersonal skills.
- Highly motivated self-starter who takes initiative with minimal supervision.
- Independent, driven personality to stay on top of issues and communications.
We offer a full compensation and benefits structure once hired on permanent full-time.
Dagostino Electronic Services is the preferred technology provider of the Pittsburgh Steelers and winner of numerous customer satisfaction and top work places awards.
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