Network Operations Specialist
4 weeks ago
Job Title: Network Operations Specialist
Job Summary:
World Wide Technology is seeking a highly skilled Network Operations Specialist to join our team. As a Network Operations Specialist, you will be responsible for monitoring, troubleshooting, and maintaining our company's network and IT systems.
Key Responsibilities:
- Monitor network systems, servers, and infrastructure through specialized tools to ensure optimal performance and uptime.
- Respond quickly to network incidents, alerts, and outages, and troubleshoot issues to minimize downtime.
- Escalate critical issues to senior engineers, management, or vendors as required and coordinate resolution efforts.
- Diagnose network, server, and hardware issues, including routing, switching, firewalls, VPNs, and other infrastructure components.
- Maintain detailed logs of network events, incidents, resolutions, and system performance for future reference.
- Provide guidance and mentorship to junior NOC technicians and assist with onboarding and training as needed.
- Assist in developing scripts or processes to automate routine tasks and improve network efficiency.
- Work closely with other IT and network teams to address issues, implement changes, and deploy new systems.
- Prepare regular reports on network health, incidents, and performance for senior management.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in network operations, with at least 2 years in a senior NOC role.
- Certifications such as Cisco CCNA/CCNP, CompTIA Network+, or similar are preferred.
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