Restaurant Operations Manager

3 days ago


Boston, Massachusetts, United States SSP Group Full time

Job Summary

The Assistant Restaurant Manager is a key member of the SSP Group team, responsible for overseeing the day-to-day operations of our restaurants. This role requires a strong leader who can motivate and develop a team of staff to deliver exceptional customer service and drive sales growth.

Key Responsibilities

  • Implement and maintain high standards of customer service and quality of food and beverage products.
  • Manage and control inventory levels, including ordering and receiving stock, to minimize waste and optimize profitability.
  • Develop and implement sales strategies to drive revenue growth and increase customer loyalty.
  • Lead and motivate a team of staff to achieve sales targets and deliver exceptional customer service.
  • Monitor and control labor costs, including scheduling and staff management.
  • Assist in the development and implementation of marketing campaigns to promote the restaurant and drive sales.
  • Manage conflict and resolve difficult customer complaints in a professional and courteous manner.
  • Work closely with the Restaurant Manager and other members of the management team to achieve business objectives.

Requirements

  • Minimum of two years of experience in a management or supervisory role in the food and beverage industry.
  • Proven track record of delivering sales growth and improving customer satisfaction.
  • Strong leadership and communication skills, with the ability to motivate and develop a team of staff.
  • Proficient in Microsoft Office and Point-of-Sale systems.
  • Ability to work under pressure and make sound decisions in a fast-paced environment.

About SSP Group

SSP Group is a leading operator of food and beverage outlets in travel locations worldwide. We are committed to delivering exceptional customer service and driving sales growth through our teams of motivated and skilled staff. We offer a range of benefits and opportunities for career development, and are an equal opportunities employer committed to diversity and inclusion.



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