Luxury Hotel Concierge Lead

3 days ago


Miami Florida, United States The Elser Hotel & Residences Full time
Job Title: Luxury Hotel Concierge Lead

Job Summary:

The Luxury Hotel Concierge Lead is responsible for overseeing the seamless operation of the concierge department, ensuring a warm and welcoming environment for all residents and visitors. This role requires exceptional customer service skills and the ability to facilitate various owner and guest requests, including security and emergency response protocols.

Key Responsibilities:

  • Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
  • Maintain current listing of local and area attractions, special events, and activities.
  • Maintain a listing of local transportation guides, churches, sports arenas, etc.
  • Provide hours of operations for all restaurants, lounges, and shops within the hotel.
  • Provide information, maps, and directions as required.
  • Maintain lobby reader board.
  • Maintain all property brochure racks, order and restock when necessary.
  • Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
  • Provide personalized phone calls to VIPs and other designated guests welcoming them to the hotel.
  • Communicate all daily functions and their location in the hotel in order to assist and direct guests.
  • Assist the front desk when needed.
  • Assist guests with retrieval of packages.
  • Provide gift certificates for purchase.
  • Maintain in-room TV channel listings.
  • Show guestrooms and suites as needed.
  • Oversee cleanliness of lobby and entrance areas.

Qualifications:

  • High School diploma or equivalent and/or at least one year of progressive experience in a hotel or a related field required.
  • Must have a valid driver's license for the applicable state.
  • Must have extensive knowledge of the area and be able to give directions clearly.

Leadership Skills:

  • Problem-Solving Skills: The ability to effectively handle problems is essential for a leader.
  • Analytical and Strategic Thinking: Leaders must possess the capacity to comprehend and utilize complex information and data from diverse sources.
  • Versatility and Adaptability: Leaders should be capable of cross-training in various hotel-related areas.
  • Confidentiality and Trustworthiness: Maintaining confidentiality of sensitive information is paramount in leadership roles.
  • Initiative and Proactiveness: Effective leaders demonstrate initiative by anticipating the needs of guests and operational requirements before they arise.


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