Service Account Manager

4 weeks ago

Chicopee, Massachusetts, United States Carrier Full time
Job Description

Carrier is a leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce and business segments covering HVAC, refrigeration, and fire and security.

We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.

Key Responsibilities
  • Responsible for profitable execution, growth and satisfaction of customer base.
  • Project, drive and deliver results within the team and assist in developing client relationships.
  • Identify and deliver opportunity, as well as drive account penetration to achieve overall business targets.
  • Responsible for overall team safety performance and adherence to established programs and protocols.
  • Lead the development of assigned team including project managers and the entire technical team.
  • Assign training with consideration of greater area budget; Partner with HR and area leadership to determine individual performance and course corrections as needed.
  • Drive team discovery, quoting, approval and execution of field service work, enabling account expansion opportunity and T&M growth within assigned portfolio targets.
  • Forecast team deliverables including service agreement cost expectations, T&M revenue and project POC revenue for assigned accounts monthly.
  • Communicate with area service manager and operations manager status' that roll up to area forecast.
  • Drive financial results as determined by area management for each product assigned. Service agreement revenue/margin, T&M revenue and margin as well as owner direct project revenue and margins as assigned.
  • Act as account consultant with assigned clients.
  • Drive account improvements, identify expansions and partner with sales and leadership to build technology roadmap with account stakeholders ensuring a premier position within our customer base.
  • Own the successful on time renewal of your agreement account base.
  • Engage account team and drive established renewal process to completion to ensure zero gap in booking and revenue targets.
  • Estimate service agreements.
  • Using the approved tools of the organization, estimate service agreements, both new and renewal to support the overall objective of the organization and sales effort.
  • Review and approve all team labor related agreement and project related estimates prior to acceptance and booking.
  • Leverage account planning strategy for the team and drive to balance workload throughout the year identifying capacity within the team to perform out of scope project and T&M work to achieve labor utilization goals.
  • Identify and escalate labor needs to area service manager.
  • Improve account delivery efficiency by embracing advanced tools that ensure value delivery while driving cost out of the business to targets determined by the area service manager.
  • Drive technological improvements within service portfolio.
  • Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure.
  • Achieve 50% direct charge percentage through direct account management, project management, support and account development.
  • Ensure all back office processes are maintained accurately including team time and expense reconciliation, reporting and auditing, expense and tool control, and proper and accurate documentation of service work performed.
Requirements
  • 3+ years of experience in the low voltage sub-contracting industry including the HVAC controls industry.
  • ~1+ years of experience with the Microsoft Office Suite.
  • ~ Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.
  • Bachelor's Degree from a recognized college or university in building HVAC with a focus on building automation controls (3- or 4-year program).
  • Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.
  • Strong project management skills.
  • Proficiency in MS Office and advanced estimating and execution tools required. Experience with cloud based delivery tools (ServiceMax, SalesForce, Cora), and other tools preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

  • Service Account Manager

    4 weeks ago

    Chicopee, Massachusetts, United States Actalent Full time

    Job SummaryThe Service Account Manager position at Actalent is a key role in driving profitable execution, growth, and satisfaction of our customer base. As a leader in the organization, you will be responsible for driving the productivity, development, and retention of your team. Your goal is to identify and deliver opportunities, drive account penetration,...

  • Service Advisor

    4 weeks ago

    Chicopee, Massachusetts, United States Brad's Service Center Full time

    Job Title: Service AdvisorJob Summary: We are seeking a highly skilled Service Advisor to join our team at Brad's Service Center. As a Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers, and ensuring that their vehicles are repaired to the highest standards.Key Responsibilities:Answer...

  • Service Manager

    4 weeks ago

    Chicopee, Massachusetts, United States TruGreen Full time

    Job Summary:We are seeking a highly skilled and experienced Service Manager to join our team at TruGreen. As a Service Manager, you will be responsible for providing quality and timely service to our customers through the recruitment, training, and supervision of a team of lawn care specialists.Key Responsibilities:Recruit, train, and supervise a team of...

  • Service Manager

    4 weeks ago

    Chicopee, Massachusetts, United States TruGreen Full time

    Job Description:As a Service Manager at TruGreen, you will be responsible for providing quality and timely service to our customers through the recruitment, training, and supervision of a team of lawn care specialists. You will work closely with other managers to identify ways to reduce customer cancellations and ensure that our customers receive the best...

  • Sales Account Manager

    4 weeks ago

    Chicopee, Massachusetts, United States UnitedHealthcare Full time

    Primary Responsibilities:Enroll eligible members in our Senior Care Options Plan, available to individuals 65 and over with MassHealth Standard. Build relationships with healthcare providers, adult day health facilities, community health centers, and community-based organizations. Generate leads for enrollment into our Senior Care Options Plan. Travel to...

  • Service Manager

    4 weeks ago

    Chicopee, Massachusetts, United States TruGreen Full time

    Job Description:As a Service Manager at TruGreen, you will be responsible for providing quality and timely service to our customers through the recruitment, training, and supervision of a team of lawn care specialists. You will evaluate the quality of service provided to customers and develop procedures to minimize customer complaints. Your excellent...

  • Senior Accounting Professional

    4 weeks ago

    Chicopee, Massachusetts, United States Jobot Full time

    Unlock Your Career PotentialAre you a dedicated accounting professional looking to advance your career in public accounting while maintaining a healthy work-life balance? We are seeking an experienced Senior Accountant to join our dynamic team at Jobot. With over three years of public accounting experience, you'll have the opportunity to work with a diverse...

  • Senior Accounting Professional

    1 month ago

    Chicopee, Massachusetts, United States Jobot Full time

    bAccounting Career Advancement/bbrbrWe are seeking an experienced Senior Accountant to join our dynamic team at Jobot. With over three years of public accounting experience, you'll have the opportunity to work with a diverse clientele across industries and make an immediate impact.brbrWe believe in fostering professional growth while prioritizing flexibility...

  • Member Service Representative

    4 weeks ago

    Chicopee, Massachusetts, United States Polish National Credit Union Full time

    Job Summary:Polish National Credit Union is seeking a highly motivated and experienced Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, handling member account functions, and promoting credit union products and services.Key...

  • Field Service Manager

    1 month ago

    Chicopee, Massachusetts, United States Gateway Fiber Full time

    Job OverviewGateway Fiber is seeking a highly skilled Field Service Manager to lead our customer premise installation experience while upholding our commitment to safe work and customer satisfaction. As a key member of our Fiber Optic Installation team, you will be responsible for ensuring quality control checks are completed to Gateway's standards,...

  • Sales Account Executive

    4 weeks ago

    Chicopee, Massachusetts, United States Nexstar Broadcasting Full time

    Job Summary:The Sales Account Executive - Multi-Platform generates revenue by calling on established agencies, cold-calling new prospects, and convincing potential clients of the merits of television advertising.About Nexstar Broadcasting:Nexstar Broadcasting's team of experienced consultants offers a one-stop-shop approach for marketing needs. Our...

  • Customer Service Representative

    4 weeks ago

    Chicopee, Massachusetts, United States UFP Technologies Full time

    Job Title: Customer Service RepresentativeUFP Technologies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our medical device customers.Key Responsibilities:Communicate customer specifications and requirements to engineering...

  • Customer Experience Associate Westover AFB

    4 weeks ago

    Chicopee, Massachusetts, United States Army Air Force Exchange Service Full time

    Job DescriptionAs a Customer Experience Associate at the Army Air Force Exchange Service, you will lead a team of passionate and knowledgeable customer service representatives who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning, and executing daily/weekly...

  • Pharmacy Technician

    4 weeks ago

    Chicopee, Massachusetts, United States Walgreens Full time

    Job Description:Customer ExperienceEngage with customers and patients by providing exceptional service and assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.Models and Shares Best PracticesModel and share customer service best practices with all team members to deliver a distinctive...

  • Patient Service Representative

    1 month ago

    Chicopee, Massachusetts, United States Dental Care Alliance Full time

    OverviewWe are seeking a highly skilled Patient Service Representative to provide exceptional patient service and satisfaction in our clinical team. This individual will be a key support person to staff members and patients, handling phone calls, patient inquiries, and appointment scheduling with a high level of customer service and communication...

  • Business Development Manager

    1 month ago

    Chicopee, Massachusetts, United States Hyundai L&C USA LLC Full time

    Job DescriptionJob Title: Business Development ManagerEmployment Type: Full-TimeThis position is responsible for developing demand in the marketplace by creating new and maintaining current customers. The successful candidate will provide training sessions regarding Hyundai products and project management for primarily the Design, Kitchen & Bath Studios, and...

  • Automobile Service Technician

    4 weeks ago

    Chicopee, Massachusetts, United States Metro Chrysler Jeep Dodge Full time

    Job DescriptionAutomobile Service Technician Job Summary:We are seeking a skilled Automobile Service Technician to join our team at Metro Chrysler Jeep Dodge. As a key member of our service department, you will be responsible for maintaining our fleet of vehicles by inspecting and testing them, completing preventive maintenance tasks, and repairing any...

  • Customer Service Representative

    4 weeks ago

    Chicopee, Massachusetts, United States P.R.I.D.E. Full time

    Overview:We are seeking a skilled and enthusiastic Cashier/Sales Associate to join our dynamic team at P.R.I.D.E. As a key member of our crew, you will be responsible for providing exceptional customer service, managing cash transactions, and maintaining a clean and organized store environment.Responsibilities:Customer Service: Greet customers with a...

  • Diesel Technician I

    1 month ago

    Chicopee, Massachusetts, United States Sullivan Tire & Auto Service Full time

    Job DescriptionSullivan Tire & Auto Service is seeking a skilled Diesel Technician I to join our team. As a Diesel Technician I, you will be responsible for performing PM services, tractor-trailer repairs, and maintenance. You will work creatively with management to increase productivity and profitability, and perform and document vehicle safety inspections...

  • Bank Customer Service Representative

    4 weeks ago

    Chicopee, Massachusetts, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Bank Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving routine problems, and promoting a positive banking experience.Key ResponsibilitiesCustomer Service: Provide personalized...