Customer Experience Associate Westover AFB

4 weeks ago


Chicopee, Massachusetts, United States Army Air Force Exchange Service Full time
Job Description

As a Customer Experience Associate at the Army Air Force Exchange Service, you will lead a team of passionate and knowledgeable customer service representatives who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning, and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that align with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

Key Responsibilities
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Able to lead teams to meet organizational objectives
  • Promote a positive team and customer-centric culture
  • Lead a culture of accountability through clear expectations
  • Utilize business knowledge to understand, troubleshoot, and follow-up on opportunity areas
  • Ensure customers have an extraordinary experience while shopping
  • Greet every customer with eye contact and smile in your authentic way
Requirements
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our soldiers, Airmen, and their families. We know that you can work anywhere, but working at the Army Air Force Exchange Service is the start of something great. While you make it easy for our customers, we focus on you and your development. Our people make us who we are, and we want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed.



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