Patient Service Representative

1 month ago


Chicopee, Massachusetts, United States Dental Care Alliance Full time
Overview

We are seeking a highly skilled Patient Service Representative to provide exceptional patient service and satisfaction in our clinical team. This individual will be a key support person to staff members and patients, handling phone calls, patient inquiries, and appointment scheduling with a high level of customer service and communication skills.

Responsibilities
  • Provide exceptional customer service to patients and visitors, acknowledging and greeting them with a smile.
  • Respond to patient questions and concerns in accordance with DCA policies.
  • Answer telephones and schedule appointments with accuracy and efficiency.
  • Maintain appointment books and confirm appointments with patients.
  • Follow up on no-shows and cancellations, and register patients on sign-in sheets.
  • Post charges and payments to patient accounts, and check voice-mail daily.
  • Maintain a clean and friendly waiting area for patients.
Qualifications
  • Experience working in a dental, medical, or healthcare office is preferred.
  • Knowledge of insurance plans (HMO/PPO) is a plus.
  • Excellent customer service skills and experience answering telephones.
About DCA

DCA is an equal opportunity workplace that celebrates diversity and recognizes the value it brings to our patients and employees. We are proud to be an inclusive and welcoming environment for all individuals.



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