Program Support Specialist

2 weeks ago


West Columbia, South Carolina, United States Salvationarmytucson Full time
Position Overview:

The Program Support Specialist plays a crucial role within the organization, operating under the guidance of the Operations Manager. This position is essential for ensuring the well-being of residents and the safety of the facility.

Key Responsibilities:

1. **Mission Understanding:** Grasp the mission, organizational structure, and policies of the organization, working collaboratively with supervisors and team members.
2. **Clerical Support:** Provide administrative assistance, including maintaining statistics, managing attendance records, processing program fees, and distributing mail.
3. **Resident Interaction:** Serve as a point of contact for residents, volunteers, and the public, directing inquiries to the appropriate staff and providing necessary information.
4. **Monitoring and Reporting:** Conduct regular rounds to ensure resident safety and report any disputes or concerns to key staff promptly.
5. **House Rules Enforcement:** Uphold house regulations respectfully and professionally, facilitating necessary tests as directed.
6. **Medication Management:** Administer and monitor resident medications in accordance with established policies.
7. **Emergency Response:** Act decisively in emergency situations, following established protocols and notifying key personnel immediately.
8. **Facility Maintenance:** Assist in the upkeep of the facility, including preventive maintenance and meal preparation when required.
9. **Record Keeping:** Maintain accurate timekeeping records reflecting duties performed under various grants and contracts.
10. **Professional Development:** Attend relevant meetings, training sessions, and conferences to enhance skills and knowledge.

Working Conditions:

The role requires physical stamina, including the ability to walk, stand, bend, and lift objects up to 25 lbs. Proficiency in operating office equipment and computers is essential.

Qualifications:

A High School Diploma or equivalent is required, along with one year of experience in residential services. Experience with individuals in recovery or those facing mental health challenges is preferred. Candidates must pass a background check and maintain confidentiality in accordance with industry standards. Current CPR certification is also required.

Skills and Abilities:

Excellent communication skills, both written and verbal, are essential. Bilingual abilities are a plus. Proficiency in Microsoft Office applications and strong organizational skills are necessary for success in this role.

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