Customer Service Representative
4 weeks ago
Customer Service Representative
Dunham & Jones Law Firm is a nationwide criminal defense firm built on purpose, meaning, service, and relationships. We provide experienced, compassionate, and responsive legal counsel and expertise to our clients.
We are seeking a dedicated Customer Service Representative to join our team. This is an exciting opportunity for those who thrive in a fast-paced environment and want to contribute to a dynamic legal team.
Our call center operates 7:45am-7:00pm Monday-Friday with full-time employees, and 9:00am-6:00pm on weekends with part-time employees. We are currently hiring for the 10:00am-7:00pm M-F time slot. Bilingual English/Spanish is preferable.
Responsibilities:
- Handle inbound calls in a professional and courteous manner.
- Provide excellent customer service to clients and potential clients.
- Input client information into the database accurately.
- Various office duties.
- Excellent verbal skills.
- Candidate must be able to handle a large volume of calls.
- Strong attention to detail and organizational skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Previous call center or customer service experience preferred, but not required.
- Ability to work well in a team setting and independently.
Benefits:
- Competitive pay starting at $15.50 per hour.
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Opportunities:
- Opportunity for career growth within a reputable law firm.
- Friendly and supportive team environment.
- Paid training.
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