Front Desk Representative
4 weeks ago
We are seeking a highly motivated and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our Guests, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities:
Deliver exceptional Guest service, ensuring a positive experience from arrival to departure.
Act as an ambassador for the building, greeting Guests with a smile and enthusiasm.
Coordinate game rentals, merchandise sales, and telephones to ensure seamless Guest flow.
Maintain a clean and organized Front Desk and Host station, ensuring all menus are stocked and properly cleaned.
Conduct merchandise inventory during and after shifts, as applicable.
Foster a positive working relationship with all Team Members, promoting a cooperative and harmonious working climate.
Notify Managers of any unhappy Guests and assist other Team Members as needed.
Drive table turn timing by scouting open tables, bussing, and cleaning as necessary.
Manage flow from the front doors, efficiently helping Guests with needs and directing as required.
Manage wait times and communicate information as needed to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated and make timely and accurate calculations of bill transactions.
Greet and assist Guests efficiently and with a smile while processing transactions.
Be responsible for the reconciliation of any monies from their banks.
Complete 'To Go' order transactions for Guests and ensure accuracy.
Sell merchandise from the Front Desk, if applicable.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience preferred, but not required.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis-satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
Requirements:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast-paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary:
Compensation is from $7.25 - $11.75 per hour
We are an equal opportunity employer and participate in E-Verify in states where required.
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