Customer Support Field Engineer

22 hours ago


Provo, Utah, United States Professional Recruiters Full time
About the Position

The Customer Support Field Engineer will provide technical support to customers in North America, working closely with the Customer Service Manager to identify opportunities for further business development. This role requires a strong understanding of equipment maintenance and repair, as well as excellent communication skills to effectively collaborate with customers and colleagues.

Key Responsibilities:
  • Commissioning, fault-finding, repairing, maintaining, and monitoring company equipment at mine sites
  • Ensuring Non-Destructive Testing (NDT) is carried out on company equipment to detect early signs of damage
  • Providing sales support to the company's customer base in conjunction with the Customer Service Manager
  • Liaising with the Customer Service Manager and Customer Relations Department to ensure timely customer feedback
  • Training mine site personnel and company employees in the use of specialized equipment
  • Completing timesheets and administrative paperwork in a timely manner

Requirements:
  • Journeyman Crane Technician, Diesel Technician, Electrician, Mechanic, or similar trade qualification
  • High-level written and spoken communication skills to represent the company to staff at all levels
  • Outgoing personality with ability to make contact by phone and conduct face-to-face meetings
  • Effective organization and time management skills
  • Attention to detail in paperwork processing
  • Well-developed IT skills, particularly in Microsoft Office

Salary Estimate: $100,000 - $120,000 per year, depending on experience.

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