Field Service Specialist

4 days ago


Provo, Utah, United States Professional Recruiters Full time
Job Summary:

The Field Service Specialist is responsible for providing expert technical support to our North American customer base. This role requires a strong understanding of mechanical systems, excellent communication skills, and the ability to work in a fast-paced environment.

Main Responsibilities:
  • • Commissioning, fault-finding, repairing, maintaining, and monitoring company equipment at mine sites

    • Ensuring that Non-Destructive Testing (NDT) is carried out as appropriate on the company equipment to ensure detection of early signs of damage which could lead to component failure

    • Providing sales support to the company's customer base (where required) in conjunction with the Customer Service Manager

    • Liaising with the Customer Service Manager and the company's Customer Relations Department so as to ensure that customer feedback occurs in a timely manner

    • Training mine site personnel and the company employees in the use of specialized equipment

    • Ensuring timely completion of timesheets and other administrative paperwork

Requirements:
  • • Journeyman Crane Technician, Diesel Technician, Electrician, Mechanic or similar trade qualification

    • High-level written and spoken communication skills, with the ability to represent the company to staff of all levels at mine sites and other organizations

    • Outgoing personality that allows the individual to confidently make contact by telephone and conduct face-to-face meetings with persons not previously known

    • Effective organization and time management skills

    • Attention to detail with respect to paperwork processing

    • Well-developed IT skills, particularly in the use of Microsoft Office

    • Ability to undergo and satisfy all site requirements, including medical examinations

Estimated Salary: $90,000 - $120,000 per annum, depending on experience.

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