Field Service Specialist
4 days ago
The Field Service Specialist is responsible for providing expert technical support to our North American customer base. This role requires a strong understanding of mechanical systems, excellent communication skills, and the ability to work in a fast-paced environment.
Main Responsibilities:
- • Commissioning, fault-finding, repairing, maintaining, and monitoring company equipment at mine sites
• Ensuring that Non-Destructive Testing (NDT) is carried out as appropriate on the company equipment to ensure detection of early signs of damage which could lead to component failure
• Providing sales support to the company's customer base (where required) in conjunction with the Customer Service Manager
• Liaising with the Customer Service Manager and the company's Customer Relations Department so as to ensure that customer feedback occurs in a timely manner
• Training mine site personnel and the company employees in the use of specialized equipment
• Ensuring timely completion of timesheets and other administrative paperwork
Requirements:
- • Journeyman Crane Technician, Diesel Technician, Electrician, Mechanic or similar trade qualification
• High-level written and spoken communication skills, with the ability to represent the company to staff of all levels at mine sites and other organizations
• Outgoing personality that allows the individual to confidently make contact by telephone and conduct face-to-face meetings with persons not previously known
• Effective organization and time management skills
• Attention to detail with respect to paperwork processing
• Well-developed IT skills, particularly in the use of Microsoft Office
• Ability to undergo and satisfy all site requirements, including medical examinations
Estimated Salary: $90,000 - $120,000 per annum, depending on experience.
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