Customer Service Supervisor

4 weeks ago


Mansfield, Ohio, United States PetSmart, Inc. Full time
Customer Service Supervisor Opportunity

As a Customer Service Supervisor at PetSmart, Inc, you will be responsible for delivering exceptional customer experiences across various channels, including telephone, in-person, and online interactions. Your key objectives will include responding to customer concerns, maintaining store standards, and promoting a culture of empowerment and inclusivity.

Key Responsibilities:
  • Ensure customer satisfaction and outcomes through effective communication and issue resolution.
  • Maintain store standards and lead by example in promoting a culture of empowerment and inclusivity.
  • Champion resources and foster a safe and inclusive workplace environment.

Requirements:
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Commitment to delivering exceptional customer experiences.


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