Customer Support Center Representative

2 weeks ago

Canton, New York, United States Community Bank System Full time

Overview:

At Community Bank System, Inc. (CBSI), we pride ourselves on delivering exceptional, personalized financial services and products to our clientele. Our retail division, Community Bank, N.A., encompasses over 230 customer facilities across various regions. In addition to retail banking, we provide a comprehensive suite of services including wealth management, investment management, insurance, risk management, and benefit plan administration.

Our employees are the cornerstone of our success, and we are committed to fostering their growth and satisfaction. We offer competitive compensation, robust benefits, and ample opportunities for professional development and advancement. As an equal-opportunity employer, we celebrate diversity and inclusivity within our workplace, benefiting our employees, customers, and communities alike.

Key Responsibilities:

A Customer Support Center Representative is tasked with managing incoming calls, directing inquiries, and assisting customers in accordance with established service standards and departmental policies. This role also involves providing technical support for all Customer Care Center products and services, as well as addressing general inquiries related to deposits and loans.

Essential duties include:

  • Maintaining a thorough understanding of relevant laws and regulations, ensuring compliance with policies and procedures.
  • Delivering exceptional customer service and technical support through the help desk.
  • Responding to general inquiries regarding bank products and services.
  • Executing Electronic Banking procedures for Regulation E claims and inquiries.
  • Assisting customers with financial software such as Quicken and QuickBooks.
  • Documenting call details in the designated system.
  • Completing branch maintenance requests and addressing customer email inquiries.
  • Supporting the Customer Care Center in achieving its annual objectives.

Qualifications:

Preferred qualifications include:

  • Experience in a call center or customer service environment, particularly within banking.
  • A two-year degree in Business or Finance, emphasizing communication skills, or equivalent experience.
  • Proficiency in PC skills, including typing and familiarity with email and internet applications.
  • Excellent verbal and written communication abilities.
  • Competence in business letter writing.
  • Applicants must be at least 18 years of age.

Compensation:

Hourly wage ranges from USD $18.25 to $24.71, commensurate with experience.

Physical Requirements:

The physical demands of this position include the ability to stand, walk, or sit, as well as use hands and fingers for various tasks. Employees may occasionally lift or move up to 25 pounds and must possess specific vision abilities to perform essential functions.

Community Bank System is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic. Reasonable accommodations will be made for qualified individuals with disabilities.

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