Administrative Support Professional
1 week ago
Administrative Support Specialist
About the Role
ImagineSoftware is seeking an experienced Administrative Support Specialist to join our team. This role is critical to maintaining organization and driving efficiency for our software support teams and our President of Clearinghouse and Electronic Services.
The ideal candidate will have excellent organizational skills, enjoy a variety of work assignments, and be able to prioritize, work independently, and manage multiple simultaneous assignments and a broad scope of responsibilities.
Key Responsibilities
- Act as central coordinator and liaison between senior leadership and other departments, developing positive relationships across the organization.
- Assist with presentation materials, proposals, and deliverables, including creating presentations and proofing documentation.
- Assist with incoming support and system requests, including researching and tracking payer connections, assigning support tickets daily to designated support representatives, and updating external websites as needed.
- Understand customer needs and setup requirements based on account types, number of Tax ID's, NPIs, mix of payers, etc.
- Ensure registration is received and completed thoroughly and in a timely manner.
- Maintain tracking of payer enrollment registrations.
- Maintain tracking of code lists utilized within client applications.
- Work alongside marketing to complete client communications.
- Manage office communications with outside vendors.
- Generate, monitor, and follow up on EDI agreements meeting specific implementation deadlines.
- Monitor accounts for rejections or issues specific to enrollment related items throughout the client's implementation.
- Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information.
- Willingness to work a variety of assignments and contribute where necessary.
Requirements
- Associates degree or higher preferred.
- 2+ years direct administrative support experience required.
- Working knowledge of medical billing a plus.
- Healthcare EDI enrollment process a plus.
What We Offer
- Full Time, Non-exempt employment.
- Reporting Structure: President of Clearinghouse and Electronic Services.
- Normal working conditions apply.
At ImagineSoftware, we value diversity and inclusion, and we're committed to creating a workplace where everyone can thrive. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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