Facility Operations Manager

4 days ago

Portland, Oregon, United States SP+ Full time
Job Title: Facility Manager, Valet Operations

Job Summary:

We are seeking a highly motivated and experienced Facility Manager, Valet Operations to join our team at SP+. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing a team of valet attendants, and ensuring the smooth operation of our parking and valet services.

Key Responsibilities:

  • Provide premier customer service to clients, resolving requests and concerns efficiently.
  • Supervise valet attendant relations with clients to ensure that complaints, disagreements, or misunderstandings about rates or services are resolved diplomatically.
  • Hire, develop, train, and supervise a team of employees to ensure excellent customer service and operational efficiency.
  • Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions.
  • Ensure that proper parking, security, and cash control procedures are followed.
  • Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
  • Identify all procurement and vendor service needs of the location.
  • Perform general accounting duties such as accounts payable, payroll, and petty cash.
  • Monitor facility maintenance for cleanliness standards.
  • Monitor and review all damage claims, recommending and implementing plans or programs to improve the safety of operations and prevent similar claims.
  • Implement all policies and procedures to ensure compliance with all OSHA laws.

Requirements:

  • Demonstrates ability to lead, manage, and motivate team members.
  • Passionate about customer service and client satisfaction.
  • Prior experience developing budgets and P&L review a plus.
  • Ability to react and problem-solve quickly.
  • Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

What We Offer:

  • Fantastic opportunities for career growth.
  • A knowledgeable, high-achieving, experienced team.
  • Learning opportunities through our internal training program, SP+ You.
  • A diverse company that cares about inclusion, innovation, the environment, and more: visit www.spplus.com to learn more.
  • A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
  • 401(k) Match Program.
  • Health Insurance, Vision, and Dental.
  • Short-Term and Long-Term Life Insurance.

Equal Opportunity Employer:

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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