Incident Resolution Expert

1 day ago


New York, New York, United States Platinum Home Health Care Full time
Quality Control Investigator Needed

Platinum Home Health Care is seeking a Quality Control Investigator to join our team. As a Quality Control Investigator, you will be responsible for investigating incidents involving home health aides and recommending corrective actions to ensure the quality of home health services.

About the Role:

  • Conduct thorough investigations into incidents, gathering relevant information and analyzing evidence.
  • Provide objective evaluations to determine the accuracy and seriousness of reported incidents.
  • Recommend and implement appropriate corrective actions, including counseling or disciplinary measures when necessary.
  • Maintain detailed and accurate records of incident investigations.

Key Responsibilities:

  1. Gather and analyze relevant information, including statements from involved parties and any available documentation.
  2. Assess the validity of incidents based on collected evidence and established policies and procedures.
  3. Prepare comprehensive reports for management and relevant departments.

Requirements:

  • A high school diploma or equivalent is required; additional education or certifications in a related field are preferred.
  • Strong computer skills and proficiency in common office software applications.
  • Effective communication and interpersonal skills.
  • Detail-oriented and capable of working in a fast-paced environment.

Salary Range:$65,000 - $85,000 per year, depending on experience.



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