Incident Resolution Expert
1 day ago
Platinum Home Health Care is seeking a Quality Control Investigator to join our team. As a Quality Control Investigator, you will be responsible for investigating incidents involving home health aides and recommending corrective actions to ensure the quality of home health services.
About the Role:
- Conduct thorough investigations into incidents, gathering relevant information and analyzing evidence.
- Provide objective evaluations to determine the accuracy and seriousness of reported incidents.
- Recommend and implement appropriate corrective actions, including counseling or disciplinary measures when necessary.
- Maintain detailed and accurate records of incident investigations.
Key Responsibilities:
- Gather and analyze relevant information, including statements from involved parties and any available documentation.
- Assess the validity of incidents based on collected evidence and established policies and procedures.
- Prepare comprehensive reports for management and relevant departments.
Requirements:
- A high school diploma or equivalent is required; additional education or certifications in a related field are preferred.
- Strong computer skills and proficiency in common office software applications.
- Effective communication and interpersonal skills.
- Detail-oriented and capable of working in a fast-paced environment.
Salary Range:$65,000 - $85,000 per year, depending on experience.
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