Home Health Services Quality Specialist
3 weeks ago
We are looking for an Incident Resolution Expert to join our team. As an Incident Resolution Expert, you will play a key role in maintaining the quality of home health services by investigating incidents involving home health aides.
About the Position:
- You will conduct detailed investigations into incidents, gathering relevant information and analyzing evidence.
- You will provide objective evaluations to determine the accuracy and seriousness of reported incidents.
- You will recommend and implement appropriate corrective actions, including counseling or disciplinary measures when necessary.
- You will maintain detailed and accurate records of incident investigations.
Responsibilities:
- Perform various complicated tasks and all duties as assigned by the team leader or supervisor.
- Counsel caregivers on conflict issues.
- Communicate with all departments and outside agencies to resolve conflicts.
Requirements:
- A high school diploma or equivalent is required; additional education or certifications in a related field are preferred.
- Strong computer skills and proficiency in common office software applications.
- Effective communication and interpersonal skills.
- Detail-oriented and capable of working in a fast-paced environment.
Estimated Salary:$70,000 - $90,000 per year, depending on experience.
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