Operations Resolution Expert

1 day ago


New York, New York, United States Lili Full time

Lili, a fintech company, seeks an Operations Resolution Expert to join our NYC team. As an expert, you will be responsible for managing the dispute process from notification to decisioning, working with customers, our customer service team, and payment processor to resolve account-related transactional disputes efficiently.

About the Company

Lili is a financial platform designed for businesses, offering a unique combination of advanced business banking and accounting software. Our mission is to empower small businesses through innovative financial solutions.

Job Responsibilities:

  • Manage the dispute process from initial notification to resolution.
  • Review outstanding claims within regulatory and policy timelines.
  • Track dispute status and decisioning to meet regulatory requirements.

Requirements:

  • 3 years' experience in banking/payment processing operations.
  • Background in resolving customer claims and disputes.
  • Fintech experience preferred.
  • Excellent interpersonal and written communication skills.
  • Strong analytical, organizational, and prioritizing skills.

Benefits:

  • Competitive salary: $60,000 - $80,000 per year (dependent on background and experience).
  • Stock Options.
  • Health Insurance Benefits.
  • Vision Insurance.
  • Dental Insurance.
  • 401(k) plan.
  • Paid Vacation and Sick Time.
  • Weekly Catered Lunches.
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