Customer Service Lead

5 days ago


Topeka, Kansas, United States Burlington Full time
Job Summary:

As a Customer Service Lead at Burlington, you will be responsible for directing cashier coverage and customer flow at the front of lines to ensure efficient service. Additionally, you will assist the management team in communicating promotions and company updates. Your duties will also include monitoring and validating returns, exchanges, check authorizations, voids, and other transactions. Furthermore, you will support training for the team to ensure they are equipped to provide excellent customer service.

Key Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for the team

About Burlington:
Burlington is a retail company that values excellent customer service and teamwork. As a Customer Service Lead, you will be part of a dynamic team that is committed to providing a positive shopping experience for our customers.
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