Field Services Team Lead

3 weeks ago


Topeka, Kansas, United States Mercury Broadband Full time
Job Title: Field Services Team Lead

Mercury Broadband is seeking a highly motivated and experienced Field Services Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of field technicians to deliver exceptional customer service and ensure timely completion of installation and repair services.

Key Responsibilities:
  • Lead and manage a team of field technicians to ensure efficient and effective delivery of services
  • Develop and implement strategies to improve productivity and customer satisfaction
  • Collaborate with the sales team to generate new business and support existing customers
  • Ensure compliance with company policies and procedures
  • Provide training and support to field technicians to enhance their skills and knowledge
Requirements:
  • Minimum 2 years of experience in a field services or operations role
  • Proven leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; degree in a related field preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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