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Client Services Associate
2 months ago
**Job Summary:**
We are seeking a highly organized and detail-oriented Client Services Associate to join our team at SPS North America Inc. As a Client Services Associate, you will be responsible for providing exceptional office and mail services, delivering operational functions in various areas, including mail processing, distribution, shipping, and receiving.
Key Responsibilities:
- Provides 5-star customer service to all employees in all forms of communication.
- Receives and sorts incoming mail and packages, and inputs them into chain of custody software.
- Manages outgoing mail and package transactions.
- Performs duties associated with shipping and receiving of materials.
- Notifies employees upon receipt of inbound deliveries.
- Distributes mail and packages to company personnel.
- Acts as point of contact for company personnel on mail and package inquiries.
- Performs daily key operations of convenience multi-function devices, ensuring functionality and replenishing toner and paper.
- Submits work orders for certain requests.
- Services and replenishes the barista, pantry, conference, kitchen, or meeting areas.
- Performs meeting room and conference room set-ups.
- May perform building occupant moves within assigned facilities.
- Performs light maintenance and cleaning duties as assigned.
- Maintains the Business Service Center area in a neat and orderly fashion.
- Monitors the level of office supplies on the floor and replenishes and orders accordingly.
- Assists with copy and print orders and/or monitors the copy and print equipment for satisfactory functionality.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and provides guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to clients.
- Provides reception or concierge coverage as needed.
Requirements:
- High School Diploma (or equivalent) required.
- 1+ years prior work experience preferred.
- Active driver's license preferred.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Physical Demands:
Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
What We Offer:
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS North America Inc, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
