Front Desk Receptionist
3 weeks ago
We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.
About the LocationA modern oasis in the city's most exciting location, our hotel is where business ideas emerge, loved ones connect, and life's most important celebrations happen. When you're not shopping at Union Square, enjoying the city's diverse culinary scene, or exploring one of the Bay Area's top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco's fog, redwood trees, and ocean.
Our Commitment to ServiceWe pride ourselves on the service we deliver, and it all begins with the dedication of our employees who embody the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service with a warm and friendly smile.
The OpportunityThe Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions, and concerns.
Responsibilities- Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment.
- Respond to a wide variety of guest requests by accurately assessing the guest needs and requests, adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' standards.
- Check in guests in an efficient and friendly manner, using the guest's name whenever possible, and assure that guests are assigned to the proper room type and the correct rate is charged.
- Check out guests at the end of their stay, ascertain guest satisfaction, collect keys, post late charges, and present the bill to the guest, settling it accurately through credit card or cash transaction.
- Maintain a balanced bank assigned by the hotel, making change, cashing checks, and exchanging foreign currency, reconciling all transactions at the close of each shift.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving customer complaints, and assisting customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
- Respond to all guest requests in an accurate and timely manner, interacting with guests in person, electronically, or by phone.
- Utilize a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
- Accept reservations, changes, and cancellations in the absence of the Reservations Department Staff.
- Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.
- Previous luxury hotel front desk experience is preferred.
- Must have excellent customer service and guest contact skills.
- Ideal candidates will be outgoing and enjoy helping others.
- Candidates with a degree in hospitality or a similar field are preferred.
- Ability to quickly and positively establish rapport is required.
- Above-average communication skills, both written and oral, are required.
- Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel environment will receive priority consideration.
- You must possess the ability to work in a high-volume operation.
- You must also be able to multi-task and complete tasks by established deadlines.
- You must be able to work a flexible schedule, including overnight shifts, holidays, and/or weekends.
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