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Customer Solutions Center Appeals and Grievances Training Specialist II
1 month ago
This role is responsible for designing and delivering training programs to enhance the skills and knowledge of the Customer Solutions Center Appeals and Grievances team.
Key Responsibilities:- Develop and implement training strategies to improve employee performance and productivity.
- Design and deliver training programs on regulatory changes, quality and performance guidelines, and departmental policies and procedures.
- Conduct training needs assessments and lead the design and delivery of curriculum and learning materials.
- Maintain documentation, including training agendas, sign-in sheets, and database/system updates.
- Work with key stakeholders to monitor error trends, productivity, and quality standards.
- Identify gaps in knowledge, skills, and abilities and recommend training/education measures to resolve issues and enhance staff performance.
- Propose program modifications to enhance performance and positively influence member satisfaction survey results.
- Conduct assessments after training to measure, record, and report feedback on training material and sessions.
- 3 years of experience in the Healthcare Industry.
- 3 years of experience designing and conducting trainings.
- Bachelors Degree or equivalent experience.
- Managed Care experience and Appeals & Grievances experience, preferably as a Lead.