Appeals and Grievances Specialist I
4 weeks ago
The Appeals and Grievances Specialist I will support the Appeals and Grievances team in receiving, investigating, and resolving member and provider complaints and appeals. This role will escalate complex issues or questions to leadership as appropriate.
Key Responsibilities- Learn the specialty level appeals and grievances work by resolving less complex cases to ensure positive outcomes for members.
- Support the identification, investigation, and resolution of administrative complaints and simple appeals while adhering to CMS, DHCS, DMHC, MRMIB, and NCQA standards and regulations.
- Intake, acknowledge, prepare case files, and route complaints to appropriate internal departments and external business partners for investigation and resolution, exercising strong independent judgment.
- Process assigned cases accurately and in a timely manner per instructions.
- Educate and train team members on appeals and grievances processes and procedures.
- At least 1 year of experience in Managed Care working with Medicare, Medi-Cal, and other State Sponsored programs.
- Experience working with firm deadlines, able to interpret and apply regulations.
- Strong advocacy experience.
- Must be organized, detail-oriented, and able to exercise strong independent judgment.
Insight Global is an equal opportunity/affirmative action employer that believes everyone matters. We are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
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