Senior Director of Product Operations Management

15 hours ago


New York, New York, United States Educational Testing Service Full time
About ETS

For over 75 years, Educational Testing Service (ETS) has been a leader in education and assessment. Our mission is to advance quality and equity in education by providing innovative solutions, rigorous research, and trusted assessments that help learners around the world achieve their goals.

Job Summary

The Senior Director of Product Operations Management will provide strategic leadership and guidance to assigned areas of the Production and Delivery Division. This role will act as a main point of contact, communicating effectively with senior management, clients, and across ETS to advocate for the P&D division. The successful candidate will have a strong understanding of business functions and principles, with a focus on enhancing processes through advanced analytics, automation, and artificial intelligence.

Key Responsibilities
  • Strategy and Planning
    • Develop and execute long-term and short-term strategies to meet departmental goals and objectives
    • Establish and implement action plans to meet goals and objectives
  • Results Orientation
    • Accountable for the performance of operational processes, implementing process improvements and year-on-year efficiency
    • Manage key performance indicators (KPI) metrics and track and actively seek to reduce costs
  • Staff Management and Collaboration
    • Organize and direct departmental staff to meet goals, including recruiting, managing, and developing staff
    • Build and sustain collaborative and effective relationships within Operations, across the organization, and with external clients
Requirements
  • Undergraduate degree (or equivalent experience) in related fields such as Business Administration, Operations Management/Engineering, or other areas combined with relevant work experience
  • MBA preferred
  • 7+ years of combined experience in operations management
  • Previous experience in one or more of the following: project management, business analysis, budget management, product management, or client relationship management is desired
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Diverse and inclusive work environment
  • Recognition and rewards for outstanding performance


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