Receptionist Coordinator

1 week ago

Rockford, Illinois, United States Rosecrance Full time

Transform Lives Through Exceptional Service.

Position Overview: The role is essential in ensuring the office operates smoothly, adhering to established policies and procedures. This position is pivotal in providing care and support to clients and visitors while facilitating effective communication with family members and assisting clinical staff with administrative tasks.

Work Schedule: Monday - Thursday, 2pm - 8pm

Qualifications and Skills:
  • High school diploma or equivalent required.
  • Exceptional customer service skills with a focus on client satisfaction.
  • Experience with telephone systems or switchboards.
  • Basic understanding of mental health principles.
  • Strong organizational and multitasking capabilities.
  • Effective verbal and written communication skills.
  • Able to work independently as well as collaboratively.
  • Proficient in MS Word, Excel, and Outlook.
  • Typing speed of at least 35 words per minute, with ten-key experience.

Key Responsibilities:
  • Adhere to designated work hours and be available for additional hours as needed.
  • Manage incoming calls and direct them appropriately.
  • Welcome clients and visitors, processing payments as necessary.
  • Maintain accurate scheduling logs, including referrals and intake appointments.
  • Conduct financial interviews with clients and update their information in the database.
  • Ensure all documents are complete and properly scanned into the electronic health record system.
  • Handle internal and external mail distribution.
  • Input data and generate reports as required.
  • Review clinical data and address any discrepancies with supervisors.
  • Support the office team as needed.
  • Comply with the principles outlined in the Corporate Compliance Program and Code of Ethics.
  • Deliver outstanding customer service consistently to all clients.
  • Act as a role model for colleagues and clients, demonstrating positive relations.
  • Take on additional responsibilities as assigned by management.

Physical Requirements:
  • Vision: Ability to read printed and handwritten materials 75-100% of the time.
  • Hearing: Must hear well enough to communicate with coworkers and answer phone calls.
  • Mobility: Ability to move between departments 25-49% of the time.
  • Lifting: Ability to exert up to 20 pounds occasionally and/or up to 5 pounds frequently.
  • Keyboarding: Must be able to type and use phone equipment 50-74% of the time.
  • Sitting: Ability to sit for extended periods while using a computer 50-74% of the time.

About Rosecrance:

Rosecrance is a prominent non-profit organization dedicated to providing comprehensive behavioral health services across the United States. With over a century of experience, we are committed to assisting individuals and families in overcoming challenges related to substance abuse and mental health.

Our network includes treatment centers and outpatient programs that offer evidence-based therapies and compassionate care aimed at fostering lasting recovery.


Health and Safety Commitment:

We prioritize a safe and healthy work environment. As a federally funded organization, Rosecrance adheres to strict health and safety regulations as mandated by various licensing and accreditation bodies.


Equal Employment Opportunity:

Rosecrance is an equal opportunity employer, valuing diversity in the workplace. We do not discriminate based on any legally protected status, and our hiring decisions are based solely on qualifications, skills, and experience relevant to the position.

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