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Lead Teller Coordinator

2 months ago

Rockford, Illinois, United States First Community Credit Union Full time
Overview

Key Responsibilities:
  • Exemplify a vibrant, top-tier service and sales ethos that consistently seeks to enhance member interactions.
  • Oversee, mentor, and coordinate the responsibilities of tellers and senior tellers.
  • Support senior tellers with inquiries regarding teller operations or check reconciliations.
  • Conduct training sessions for senior tellers addressing common mistakes or procedural updates.
  • Accountable for all cash transactions within the establishment.
  • Execute precise financial transactions for members.
  • Promote credit union offerings tailored to individual member requirements.
  • Provide administrative assistance as directed by the Branch Manager or Operations Manager.
  • Foster a robust sales environment within the credit union.
Essential Qualifications: Enthusiastic and dedicated; exhibit exceptional service and leadership capabilities; comprehensive knowledge of FCCU products and services.

Core Duties and Responsibilities
  • Embody the First Community Credit Union Mission, Vision, and Values within the organization and the community.
  • Assist in branch operations to effectively serve our members, including acting as a backup for the Receptionist.
  • Manage the opening and closing of the branch office.
  • Train and oversee the activities of the teller team in accordance with credit union policies and procedures.
  • Perform teller duties as necessary.
  • Ensure daily balancing and accurate record-keeping for each teller in the branch.
  • Prepare weekly schedules for the teller team.
  • Balance and maintain vault cash, providing the Accounting department with the weekly cash order amount.
  • Assist in supervising and managing the teller team.
  • Oversee the organization and retrieval of deposit items.
  • Supervise the imaging, filing, and retrieval of various credit union records.
  • Coordinate with maintenance vendors for the upkeep of credit union equipment.
  • Maintain positive relationships with members, colleagues, and the Board of Directors.
  • Participate in credit union events as requested.
  • Perform additional related tasks as assigned.
Work Environment:

Standard office conditions with no adverse elements present.

Note: The information provided is intended to outline the general nature and level of work performed by employees in this role and should not be interpreted as an exhaustive list of responsibilities, duties, and skills required. Furthermore, it does not establish a contract for employment and is subject to change at the employer's discretion.

Required Skills and Abilities:
  • Enthusiastic and dedicated.
  • Strong leadership capabilities, including planning, organization, communication, mentoring, coaching, staff development, and goal setting.
  • Exceptional service skills.
  • Experience in cash handling.
  • Detail-oriented and accurate.
  • Ability to collaborate effectively and follow directions.
  • Outgoing demeanor, capable of clear communication and soliciting new business.
  • Ability to effectively engage with members and understand their needs.
  • Deliver precise and timely professional service.
  • Willingness to acquire new skills for career advancement within First Community Credit Union.
  • Proficient typing and keyboard skills preferred.
  • Strong organizational and time management abilities.
  • Capability to lead and mentor other staff members professionally.
  • Multilingual abilities are a plus.
  • Knowledge of state and federal regulations governing credit union operations.
  • Availability for weekend and extended hours as required.
Education and Experience:

A high school diploma is required, along with 1-2 years of prior experience as a teller. Employees must adhere to all governmental and regulatory requirements affecting the credit union industry.